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ABOUT
M-SQUARE

We develop simple customised solutions to solve day-to-day work and operational challenges faced by business.

We work with you to transform your ideas into practical solutions – from mobile and web-based apps, to business systems – we deliver cost-saving outcomes and operational efficiencies that meet your needs.

ABOUT
M-SQUARE

Labour Hire

From helpdesk to experienced coders, we provide human resources for all your IT needs.

INFRASTRUCTURE DECOMMISSIONING

We are a licensed agent to decommission IT hardware compliant with CISCO certification and Microsoft licensing. We correctly dispose of all electronic parts and information that meets Australian standard and privacy laws.

PROJECT MANAGEMENT

Our team of professionals bring together the full range of technical and business knowledge needed to bring your idea or innovation to life.

IT HARDWARE SUPPLY AND SUPPORT

We partner with leading computer vendors, ensuring we provide reliable, secure, and robust IT solutions.

PROCESS MAPPING AND WORKFLOW ANALYTICS

We analyse the current processes and work flows used to complete tasks within firms and identify new more efficient methods to complete the task using Agile principles.

ONBOARDING AND TRAINING

One of the biggest challenges we face is holding on to quality staff. On boarding is a tool that ensures that the employee is happy and committed to the job and business throughout the contract.

ANTI-BULLYING WORKSHOPS

Bullying and Anti-Discrimination

Target audience: Senior level managers
Time Frame: 4 hours

Overview:
The program is designed to ensure managers are equipped with the tools and skills to confidently and effectively address issues raised by bullying, discrimination and harassment within the work place.

The program provides management with skills by exposing them to live case scenarios real world examples. The main focus is for the managers to role play the situation from their own perspective thereby providing a hand on approach to dealing with the challenges aligned with their current role.

Content

  • Leadership behaviours and role modelling to enhance a positive work environment
  • Key components of Bullying, harassment and discrimination
  • Steps to prevent bullying and harassment in the workplace
  • Responding to complaints and dealing with situations on bullying and harassment in line with company policy

Outcomes

  • Successfully implement behaviours and role modelling to  create a positive work culture
  • Ability to address complaints in relation to bullying and harassment in line with company policy
  • Train and direct lower level managers and team leaders on methods of dealing with bullying and harassment within teams
  • Understand the distinction between performance management Vs bullying/harassment or discrimination.
  • Build case and protection process against allegations of unlawful behaviours
  • Estimating the financial impact of unmanaged issues in relation to brand, operations continuity, staff moral and retention.

Delivery

The presentation is done face to face at the premises of the client. The class numbers will vary based on client request and size of facility. The program is tailored into the existing protocols of the client to ensure case study examples are in line with the industry sector.

Customisation

The program is tailored to align with the existing policies and procedures in order to manage and control Bullying and discrimination in the workplace.

Bullying/Discrimination/Harassment in the work place and how to manage the situation

Target audience: All Staff
Time Frame: 2 hours

Overview:
This program is designed to provide all staff with the correct training and support in addressing Bullying, harassment and discrimination in the work place. The program presents a clear overview of the key aspects of bullying and harassment with methods to take action.

The key is to give you the ability to recognise an issue prior to occurrence and give you the skills to prevent the situation in a proactive and positive manner, ensuring the work place as a whole is driven by a happy and progressive culture.

Content

  • Understanding the key components of bullying, harassment and discrimination
  • Legislation associated with bullying and harassment including legal responsibilities of all parties
  • Distinguishing between bullying, harassment and discrimination Vs performance management
  • Taking proactive approach to prevent bullying and harassment
  • Negative impact of poor work place culture and after effects on self and organisation.
  • Identification of steps that can be implemented to stop bullying and harassment.

Outcomes

  • Clear understating of bullying, harassment and discrimination in line with legislation
  • Strategies to create a supportive, positive and happy work place with links to work life balance.
  • Identification of a step by step process to prevent issues prior to occurring.
  • Understanding the importance of KPI’s, reasonable management action, job targets and the ability to distinguish between performance and bullying, harassment and discrimination.

Delivery

The presentation is done face to face at the premises of the client. The class numbers will vary based on client request and size of facility. The program is tailored into the existing protocols of the client to ensure case study examples are in line with the industry sector.

Customisation

The program is tailored to align with the existing policies and procedures; in order to prevent, manage and control bullying and discrimination specific to the workplace.

OUR PROJECTS

Commgage

Commgage

Commgage

Comms planning tool that integrates community engagement into planning. The goal is ensure that the comms plan aligns with VAGO's better practice guide in order to meet regulation. The tool is developed on a knowledge based framework to help develop plans that are compliant within short time frames.

Service Desk 247

Service Desk 247

Service Desk 247

User friendly launching pad for helpdesk requests via a mobile app. The attached knowledge based system provides the user with the knowledge and skill set to solve helpdesk issues without the help of the IT team. This is a perfect example of digital transformation for a shared service network.

Field Log: Asset management and reporting tool

Field Log: Asset management and reporting tool

Field Log: Asset management and reporting tool

Mobile assessment tool for plant and machinery testing and reporting. It allows contractors to log into a mobile app that provides a checklist of key elements that need to be assessed for compliance and OH&S auditing. The checklists are converted into professional reports and stored on the client server. Each report can be searched via a number of criteria.

Socialytiks

Socialytiks

Socialytiks

Real-time cloud based social – media analytics and discovery platform. Socialytiks enables brands and personalities to discover social sentiment from clients using social media – twitter, facebook blogs and traditional media to understand the trends in the environment.

Council/County: Washington DC

Council/County: Washington DC

Council/County: Washington DC

Customer service app that provided members of a council the ability to see personal info like rates payment, registered animals, bin collection, library log, infringements and other information relating to their property and council. The app also provided location based services like information on Farmers markets and events.

PARK Mobile: Developed by partner company Conduent

PARK Mobile: Developed by partner company Conduent

PARK Mobile: Developed by partner company Conduent

Mobile parking payment service for on street parking. Extremely successful as it does not require any hardware and can be monitored via street cameras or parking officers, Very limited investment and partnered service options.

Connectivity Boost

Connectivity Boost

Connectivity Boost

Software that boosts mobile connectivity in areas of poor service. Link up to multiple networks to develop mobile signals/service. There is an excess fee charged by the service provider to cover for multiple network licensing.

WHAT OUR CLIENTS SAY

Very efficient and easy to use. Mobility is the biggest benefit.

— Ian Oliver

National Training

Works well because it is integrated into mobiles and staff can log a fault without touching the computers.

— Vishnu Manahor

CityLink, Contracts Support Manager

Service Desk 24/7 has seamlessly integrated on top of our existing platform in the customer service and rollover departments, extremely easy to use and track requests.

— Roland Watts

Australian Super, I.T Systems Coordinator

Great for all round IT work very easy to deal with.

— Bill Filips

LRDG Director

Very helpful in designing and implement our customised scheduling tool for training and teacher log when working on the road.

— Ken James

FS Learning, Sales Manager

M-SQUARE set up an automated stock control tool that linked to our existing CRM to manage stock and ordering using a knowledge based system.

— Gaurav Mahajan

Arcus International, Director

GET IN TOUCH

ADDRESS #1
Suite 3, 72 York St, South Melbourne, VIC, 3205, Austrailia

ADDRESS #2
1/4 Albert St, Traralgon VIC 3844, Austrailia

PHONE
03 9005 3708